Establishing good customer service is essential for the growth and triumph of any business. Happy customers are more likely to become repeat customers, refer others to your business, and leave positive reviews, contributing to your business’s reputation.
Maintain consistency in your customer service across all touchpoints. Discover techniques to ensure the level of service is the same whether customers contact you through email, phone, social media, or in person. Businesses that provide high-quality products or services and offer a personalized and satisfying customer experience are more likely to attract and retain customers.
Our course can help you achieve both of these goals! Understanding customer complaints, suggestions, and concerns qualifies you to offer insights into product or service shortcomings and operational inefficiencies. Addressing these issues leads to better offerings and demonstrates a commitment to continuous improvement, which instills confidence in customers that their opinions are valued.
Course content:
- Key principles of excellent Customer Service;
- Effective Communication Skills;
- Customer Relationship-Building;
- Understanding customer behavior and personality types;
- Problem-Solving and Conflict Resolution;
- Service Recovery and Handling Difficult Customers;
- Going Above and Beyond: Creating Memorable Experiences;
- Creating a customer-centric mindset;
- Personalization and customization of service;
- Sustaining Customer Service Excellence;
Who’s it for:
- Beauty Professionals;
- Entrepreneurs and business owners;
- Sales and marketing professionals;
- Customer service representatives;
- Anyone interested in understanding the dynamics of Customer service;
Additional Information:
This intensive training course lasts 7 hours and is open to learners at least 18 years old at the beginning of the program. Upon completion and approval, apprentices will receive a certificate of participation for the Customer Service intensive training course. Each class will have a maximum of 10 apprentices and will be taught by experienced professionals in this field. All Masters are from our affiliate, Depil Brazil.
What to bring:
Notebook, pencil, and an open mind.
What not to bring:
Children or extra guests. Also, no phones or recordings are allowed during class.